TradeMatchFind a tradesperson

A little help moving forward

Let’s get you
back on track.

Whether you’re finding your first tradesperson or setting up your business profile, here’s where to start when you need a hand.

Account or app help

For sign-in problems, job requests, profile setup or something that isn’t working as expected, tell us what happened.

support@tradematch.co.za

Privacy and your data

For questions about your personal information, access or correction requests, contact our privacy address.

privacy@tradematch.co.za

Help us understand the problem

A few details
make a difference.

Include the email address on your account, whether you’re a client or tradesperson, and what you were trying to do.

Tell us whether you’re using the website or mobile app, along with your browser or device. If an error appeared, include its wording and the approximate time it happened.

I can’t sign in. Where do I start?

Check that you’re using the email address you registered with. If you’ve forgotten your password, use the password reset link below. If your email is not yet verified, use the resend option on the verification screen and check your spam folder.

Reset your password
Why hasn’t my business profile appeared?

Profiles and previous projects need marketplace approval before they appear publicly. Check their status in your trade workspace and look for feedback or requested changes. Contact support if you’re unsure what to do next.

Where can I follow a job request?

Sign in to the app and open Jobs. Requests move through pending, accepted, declined and completed states. Availability and the details of the work are agreed directly with the tradesperson.

How do I report a concern?

Use the reporting controls in the app to flag inappropriate content or conduct. You can also email support with a description and relevant job or profile details. If anyone is in immediate danger, contact local emergency services.

How can I delete my account?

While signed in, open your Account or Profile settings and choose Delete account. Direct account details are anonymised and sign-in is disabled. Some marketplace history and records required for safety, disputes or legal obligations may be retained as described in the privacy policy.

A useful starting point

Getting familiar with TradeMatch?

For your next project

Learn how to explore profiles, choose a tradesperson and send a useful job request.

How it works

For your trade business

See how your profile, previous projects and service area help people understand your work.

Set up your presence